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Do I need to wear a mask inside Denver Union Station?
Yes. Due to the State of Colorado’s Executive Mask Order, you must wear a mask at all times while inside Union Station.

What is the current status of Denver Union Station’s shops & restaurants?
Our retail and dining outlets have reopened in accordance with the State of Colorado and City of Denver’s business guidelines.

What are the requirements for filming and commercial photographers inside Union Station?
Click here for regulations, application and insurance requirements.
Commercial shoots can only be booked Sunday-Wednesday 1pm-3pm.

The Downtown Denver Partnership oversees filming and commercial photography on the outdoor Plaza area.

Do members of the press need a permit to film in Denver Union Station? 
Filming for members of the press do not require the same guidelines listed in our standard photography and videography permit form, but notification and clearance are required. To arrange press access for filming, please contact Sam Gentry, samuel.gentry@sagehospitalitygroup.com.

Are there luggage storage options available at Denver Union Station? 
Denver Union Station offers luggage storage to the public via The Crawford Hotel front desk. The cost to store luggage is $12 per bag per 24 hours, and the maximum storage time allowed is 48 hours. A valid photo ID & credit card are required to utilize this service.

Where is Denver Union Station’s lost and found?
If you are at Denver Union Station and have lost an item please approach The Crawford Hotel’s front desk for assistance.  If you have left the building and have lost an item, please contact security at security@unionstationindenver.com or 303.319.8341.

Where should I park at Denver Union Station?
Learn more about parking options here. As a result of COVID-19, valet services are temporarily unavailable.

How can I go on a tour of Denver Union Station?
The Crawford Hotel offers tours of Denver Union Station Thursday – Mondays at 1pm and 4pm. Tours are $20 per person and a portion of the proceeds benefits The Crawford’s Dollars For Dreams non-profit partners. Sign up is on a first come first serve and you can register here. As a result of COVID-19, Denver Union Station history tours are temporarily unavailable at this time.

Where are the passenger loading zones for Amtrak passengers?
The passenger loading zone is located on Wynkoop Street in front of Union Station.

What businesses can use a Union Station gift card at?
Denver Union Station gift cards are only valid at Pigtrain Coffee, Cooper Lounge, ACME Delicatessen, Milkbox Ice Creamery, and Terminal Bar. Please note they are not valid at any other businesses within Denver Union Station.

Who do I contact about private events on the outdoor Plaza area?
For booking of the Central Plaza, please contact Denver Union Station at info@unionstationindenver.com. For booking of the North or South Plaza, please contact the Downtown Denver Partnership here.

What are the operating hours of Denver Union Station?
Denver Union Station is open 24/7 for hotel and Amtrak guests. The Great Hall is closed for cleaning Monday-Saturday from 2:00am – 5:30am and Sunday 12am-5:30am. Please note, due to COVID-19, Denver Union Station’s hours of operation are currently 6:30 am to 11:30 pm. For more information regarding COVID-19, please click here.